This is completely non-obvious.
- remove the battery cover.
- observe that by the USB port, there is a small indentation. This is the reset switch access.
- Keep the slider closed.
- power the phone on.
- press the “talk” and “end” buttons; while holding them down, use the stylus to probe into the reset switch hole at a 45 degree angle to the major axis of the phone.
- when you get to the “press enter to reset the phone” page, press the center dpad.
What isn’t obvious? the angle at which you frob the reset switch and that the center dpad is not the enter key when the slider is open.

29 January 2008 at 1:04
[...] Hard Reset HTC Touch Dual « Outrageous Malfunction remove the battery cover. observe that by the USB port, there is a small indentation. This is the reset switch access. Keep the slider closed. power the phone on. press the “talk” and “end” buttons; while holding them down, use the stylus to probe into the reset switch hole at a 45 degree angle to the major axis of the phone. when you get to the “press enter to reset the phone” page, press the center dpad. No Comments, Comment or Ping [...]
10 April 2008 at 8:54
Thanks for the info !
I had to hard-reset : frozen machine after using SPB Pocket+, unable to boot correctly !! E viva Sprite Backup :p
23 May 2008 at 0:19
[...] popular non-Raymond Chen posts are all of the “how to hard reset a device” variety. How to hard reset a Touch Dual is worth from 50-60 hits a day. How to hard reset an HTC Touch is worth 30-40 hits a day. Zune 2 [...]
4 June 2008 at 12:29
Cheers for posting this, a colleague of mine suggested applying a piece of software to speed up the phone which made a right mess of it, not his fault..spent ages with soft resets which were useless..thanks again!
Eoin
4 June 2008 at 12:41
My pleasure.
29 August 2008 at 7:12
OK..I found how:
voldown, central key and reset botom at the same time, then text appear, choose number 1 for restore manufacturer default pressing volup or 2 for restore munufacturer default and format moviMand pressing voldown and wait a few seconds.
16 January 2009 at 9:51
Did the hard reset now it says Restore completed
Press send to restart? please help
22 January 2009 at 3:45
Press and hold the Green call/send button for 2 seconds. This will reset it.
19 February 2009 at 12:08
i pressed that green buton for 2 seconds and the phone didnt reseted…the screen goes to KINKI200 ….what should i do??
26 March 2009 at 5:53
Hi thanks for the information. U guys are great!
26 March 2009 at 6:35
Thanks guys! U were a great help.