Archive for July 22nd, 2008

Vista CPU upgrade mystery

22 July 2008

My CPU died; I had to peel off $80 for a replacement. After I installed the replacement, I started getting these errors:

Product: Windows Media Player Network Sharing Service
Problem: Stopped working
Date: 7/22/2008 7:02 PM
Status: Not Reported

Problem signature
Problem Event Name:    APPCRASH
Application Name:    wmpnetwk.exe
Application Version:    11.0.6001.7000
Application Timestamp:    47919370
Fault Module Name:    Indiv01.key
Fault Module Version:    11.0.6000.6324
Fault Module Timestamp:    47e31c1d
Exception Code:    c0000005
Exception Offset:    00107422
OS Version:    6.0.6001.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    375c
Additional Information 2:    b609c209d0d5efeb3cfcb425b7f84343
Additional Information 3:    375c
Additional Information 4:    b609c209d0d5efeb3cfcb425b7f84343

Product: Windows Media Center Receiver Service
Problem: Stopped working
Date: 7/22/2008 7:02 PM
Status: Not ReportedProblem signature
Problem Event Name:    APPCRASH
Application Name:    ehRecvr.exe
Application Version:    6.0.6001.18000
Application Timestamp:    47919381
Fault Module Name:    Indiv01.key
Fault Module Version:    11.0.6000.6324
Fault Module Timestamp:    47e31c1d
Exception Code:    c0000005
Exception Offset:    0010275e
OS Version:    6.0.6001.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
Product: Digital Cable device registration application.
Problem: Stopped working
Date: 7/22/2008 7:02 PM
Status: Report SentProblem signature
Problem Event Name:    APPCRASH
Application Name:    ehPrivJob.exe
Application Version:    6.0.6001.18000
Application Timestamp:    479192da
Fault Module Name:    Indiv01.key
Fault Module Version:    11.0.6000.6324
Fault Module Timestamp:    47e31c1d
Exception Code:    c0000005
Exception Offset:    00111e04
OS Version:    6.0.6001.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    d947
Additional Information 2:    9e34b879961a9cb241047333b26275f7
Additional Information 3:    59fd
Additional Information 4:    ea834e34771542fd8e86caf9cf1343ce

Extra information about the problem
Bucket ID:    855048358

I found the solution after a lot of searching. In a nutshell, a new CPU requires a new DRM store. To effect this, start an elevated cmd prompt and:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>cd \ProgramData\Microsoft\Windows\DRM

C:\ProgramData\Microsoft\Windows\DRM>rd /s/q .
The process cannot access the file because it is being used by another process.

C:\ProgramData\Microsoft\Windows\DRM>

Warning: if you needed any of that data, it is gone. Hopefully the Vista AppCompat team can look into publishing a better solution more widely.

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